thought-catalog-164625-unsplash copy.jpg

Customer Service

Shipping, Returns + Care

 
 

Shipping Rates

Free Standard Shipping (4-7 business days) on all orders over $150 to Canada and USA


ONTARIO

STANDARD -  $5.00 

EXPRESS - $10.00


CANADA ZONE 2

British Columbia, Alberta, Saskatchewan, Manitoba, Quebec, Nova Scotia, New Brunswick, Prince Edward Island

STANDARD - $10.00

EXPRESS - $15.00


CANADA ZONE 3

Yukon Territory, Northwest Territories, Nunavut, Newfoundland + Labrador

STANDARD - $18.00


USA

Excluding Hawaii 

STANDARD WITH TRACKING - $18.00 

EXPRESS WITH TRACKING - $25.00 

Import taxes and duties are not included in shipping costs. 


What currency are your prices listed in?

All product prices and shipping rates are in CAD.


Do you sell wholesale?

Yes, please get in touch info.auntrae@gmail.com


Returns + Exchanges

If you are not satisfied with your purchase, please contact info.auntrae@gmail.com within 14 days of receipt and return the item within 30 days.

A full return will be issued in the original payment form including return shipping fees, excluding original shipping fees. 


Repairs

Structural repairs are available free of charge within the first year of purchase. To receive a repair, email info.auntrae@gmail.com with a photo of the damage. 

Repairs will be assessed on a case-by-case basis. Damage caused by stains or accidents will not qualify.


How can I protect my suede bag?

This suede is not fragile and can stand up to a small amount of dirt and water. Even if stains appear, they will fade over time as the bag wears.

For extra protection, you can spray your bag with a suede/nubuck safe protectant that is easily found at many shoe and bag stores.